Direct debit is an automated payment method where Omnipresent is authorised by our client to withdraw funds from the client's bank account on specified dates to cover recurring payroll invoices, salary pre-payment invoices and deposit invoices. This removes any delays from your payment reaching us and eliminates the possibility of late fees!
How to sign up for direct debit?
Before you sign up for the direct debit, make sure you have the following information to hand:
Company details
Bank account details
Set up Direct Debit payments:
Log in to the OmniPlatform as a Super Admin.
In the top-right corner of your 'Dashboard', find the 'Direct debit' button. Please note: if your account has multiple billing entities, you will not see this icon and won't be able to use Direct Debit at this time.
Simply follow the link and you'll be prompted to enter your details.
Alternatively, navigate to the 'Billing' > 'Invoice' tab and select 'Enable Direct debit' from the dropdown in the top-right corner. Follow the same steps below.
You must select the invoice currency at the first stage of direct debit sign-up:
If the selected direct debit currency does not match the currency of the invoice, the payment will not be able to be taken. Each invoice email you receive has a 'Direct Debit' section where you will find the link to pay via direct debit, alongside the currency you need to select.
3. Direct debit payments will be taken on the due date of the invoice, automatically.
Paying in multiple currencies
It's only possible to sign up for direct debit once within the OmniPlatform (i.e. for one currency). If you are billed in multiple currencies, you must authorise direct debit for every currency you wish to receive invoices in.
As a workaround, use the signup link found on any invoice to authorise the direct debit payment for another currency.
For example, if you receive invoices in GBP and EUR, please use the 'Direct Debit' link once to select GBP and again to select EUR.
You can choose to only pay invoices in one currency using Direct Debit, however, that means you would have to pay invoices in other currencies as normal.
E.g. You set up direct debit for GBP, all GBP invoices will be paid via direct debit. Any invoices issued in EUR will have to be paid manually.
Check which invoice currencies you are currently signed up to pay via Direct Debit within the OmniPlatform.
Log in to the OmniPlatform as a Super Admin.
Click on 'Company' > 'Company Profile within the left-hand side bar.
You'll see your company details. At the bottom, you will see a list of invoice currencies you have active direct debits set up for.
How to cancel/stop a direct debit?
To cancel your direct debit, please reach out to our Support team and they'd be happy to help. Alternatively, cancel your direct debit via your bank directly.
Your invoice email will be notified 2-3 days before the payment is taken. To prevent a payment from being taken (but not cancel your direct debit) contact us immediately. We will investigate immediately and refund any overcharge.
Instead of initiating a chargeback if you have a problem with an invoice that has been paid by direct debit, or a problem with a payment that is in progress, please contact omnipresent on remittances@omnipresent.com as soon as possible. We can investigate any issues and avoid potential late fees being charged.
What if we want to dispute an invoice?
The payment will be taken via direct debit and any disputes or questions can be directed towards our Support team. We'll promptly investigate any queries and ensure a refund is issued for possible errors as soon as possible. Find out more about disputing an invoice, here. Please make sure to include bank details for the funds to be returned to when disputing an invoice paid via direct debit.
Need help?
If you have any issues at all, reach out to the Support team via live chat.