What is Kolleno?
Kolleno is our chosen customer payment provider portal, that allows customers to settle their outstanding invoices with Omnipresent through Open Banking. It makes invoice settlement fast and seamless and comes at no extra cost.
Before you begin:
Make sure you have enough funds to make the payment in your account.
Have access to your company's bank account details.
For payments over $15,000 have your company name, address and company registration number to hand.
How to pay online:
To pay an invoice online, you must be a Super Admin of your organisation's account.
Log in to your Super Admin account.
In the left-hand side menu, click on 'Billing', then select 'Invoices'.
Click 'Pay Online' in the top-right corner.
Our partner platform, Kolleno, will invite you to pay using their open banking process. Make sure you have bank details to hand and enough funds in the account to cover the payment.
6. You'll be re-directed to Kolleno's portal where you can select the invoices you want to pay by clicking on the box next to each line item. Kolleno automatically pulls up and selects any unpaid invoices. You can easily de-select these by clicking on the blue tick next to the invoice line.
Please note: You can only bulk-select invoices in the same currency. It's not possible to pay invoices in multiple currencies in one transaction.
7. The total amount to pay will appear on the right-hand side of the screen. Click 'Pay now' when you're ready.
8. For payments over $15,000 you'll need to complete some additional information.
Top tip 💡: Every field on the form needs to be completed before the 'Next' button will become available.
9. Select your country. This will produce a list of banks for you to choose from.
10. Select your bank.
11. You'll be connected with your bank to process the payment through open banking.
12. The invoices you paid will turn from 'Overdue/Open' to 'Paid' within 2 hours.
FAQs
Is there an additional cost for me?
There are no extra costs associated with this.
How long do Kolleno payments take?
It can take a couple of hours for your invoice to show as 'Paid' in your OmniPlatform account once you have initiated payment through Kolleno.
Please note: Bank transfers can take around 5 working days depending on the country/bank to clear. Any payments which bounce will cause the invoice to change from ‘Paid’ to ‘Open’ or ‘Overdue’.
Do I need to set up a Kolleno account to pay online?
No, clicking the 'Pay with Kolleno' link from within your OmniPlatform account will automatically route you to your invoices.
Can I make a payment with Kolleno if I'm paying via direct debit?
Yes! Make one-off payments using Kolleno to pay your invoice before the direct debit payment is taken.
I can't see our bank on the list!
Check if your bank supports open banking. If it does and you don't see it on the list, check if it has a parent company (e.g. Natwest owns The Royal Bank of Scotland). If you still can't find it, reach out to Omnipresent Support via live chat for help.
Paying invoices in multiple currencies via Kolleno
Invoices can be paid in bulk if they are all in the same currency. Selecting multiple invoices which are in different currencies will block your option to proceed to pay.
If you are billed in multiple currencies, please group the invoices by currency and execute that as a transaction. Repeat this process for the next group of invoices and so on.
Can I pay all types of invoices using Kolleno?
When hiring through Omnipresent, there are 3 types of invoices you can expect; deposit, salary pre-payment and payroll invoices. Leverage Kolleno to settle any of these invoices online.
I'm getting an error when trying to pay via Kolleno!
If you see an error like the screen below, our Support team will be on hand to help troubleshoot it! Reach out to the Omnipresent Support team via live chat or email.
Why has my invoice reverted to 'Open' after I paid using Kolleno?
Payments via Kolleno will not go through if there are insufficient funds in your account. It can take a few days to clear a payment and if the payment was not successful, you'll see your invoice status change from 'Paid' to 'Open'.
Problems with your Kolleno payment?
You can check the Kolleno portal for more information or reach out to them here. Omnipresent Support is also available to help via live chat.