As a client of Omnipresent, you can reach out to the Support team or your dedicated CSM (Customer Success Manager). The Support team will assist with day-to-day queries about the Omnipresent service whereas your CSM will act as your strategic partner. Some examples below showcase when you should reach out to support vs. your CSM.
Contact our Support team with queries such as:
How to use the Omniplatform; questions about bonuses, commission, salary changes, approving timesheets, manager access, and permissions.
To facilitate setting up allowances, per diems, expensing mileage, etc.
Payroll and invoicing queries, social costs queries.
Bonus and commission errors or changes.
Any issues with the Omniplatform or any other aspect of the service.
Employment admin such as: arranging extended leave for employees, issuing paperwork.
For the best experience, contact our Support team via chat.
How to reach out to Omnipresent Support via chat
How to reach out to Omnipresent Support via chat
To chat with us, log into your OmniPlatform account and click on the circle in the bottom right corner. From there, send us a message, and we'll get back to you as soon as we can.
Below are some examples of when your CSM would be the best point of contact:
Improving your international hiring practices: provide insights and guidance to help you grow your global remote teams.
Assisting with strategic projects: help with benefits policies.
Connecting you to other experts: If you need specialized assistance, we’ll facilitate the connection to the right expert within Omnipresent.
Providing education and training sessions: informative sessions to get everyone up to speed with our platform and best practices.
Making sure your feedback is heard: Your opinions matter. We ensure your feedback is heard at all levels of the company and advocate for your company.
If you don't know who your dedicated Customer Success Manager is, you can ask the Support team to connect you.