Troubleshooting
Submit employee compensation changes in bulk, including salary changes, bonuses and commissions. Please note, only those with 'Super Admin' status can make bulk compensation changes for all employees. Managers can make bulk compensation changes to their direct reports only.
To become a Super Admin talk with your organisation and reach out to help@omnipresent.com to organise this level of access. To add employees to a manager's direct reports list, please see this article.
You can submit different values and effective dates for each employee, but requests must be submitted before the 6th of the month to be processed within that month’s payroll.
Note: If you want to submit a bonus or a commission for a single employee, please follow the steps in this article.
Here’s the process for bulk compensation changes, broken down into salary changes, bonuses and commissions:
Submit salary changes in bulk:
Log into the OmniPlatform as a Super Admin or Manager account.
In the left-hand side menu, select 'Team', then select 'Salary changes'.
Click 'Upload bulk changes' in the top-right corner.
Select 'Salary changes' from the options.
Click Next.
As a Manager, you'll see all of your direct reports. Select those you wish to submit a salary change for from the list. As a Super Admin, you will see all of the employees at your organization. Select those you wish to submit salary changes for from the list.
Download the bulk salary template. Certain fields will be auto-populated, including “Fields Type,” “External-id,” “Name,” and “Currency.” Please do not alter these fields.
Save the file.
Upload the .csv to the OmniPlatform page where you downloaded it from. The file must be in .csv format. Check the troubleshooting stages at the end of this article to learn how to do this.
A confirmation screen will then open. Click 'Submit verified compensation'.
You’ll get a notification that the salary changes have been submitted successfully.
Our team will then review and process the request.
Submit bonus requests in bulk:
Go to app.omnipresent.com.
In the left-hand side menu, select 'Team', then select 'Additional Pay'.
In the top-right-hand corner, click 'Upload bulk changes'.
Click Bonuses and then click Next.
Select the employees you want to give bonuses to, and then click Next.
Download the bulk bonus template that has been generated for you. Certain fields will be auto-populated, including “Fields Type,” “External-id,” “Name,” and “Currency.” Please do not alter these fields.
Fill in the effective date of the bonus as well as its gross value.
Save the file.
Then upload the .csv file to the OmniPlatform and click Next.
A confirmation screen will then open. Click Submit verified compensation.
Finally, click Submit when the confirmation pop-up appears.
You’ll get a notification that the bonuses have been submitted successfully.
Our team will then review and process the request.
Submit commission requests in bulk:
Go to app.omnipresent.com.
In the left-hand side menu, select 'Team', then select 'Additional Pay'.
In the top-right-hand corner, click 'Upload bulk changes'.
Click Commissions and then click Next.
Select the employees you want to give commissions to, and then click Next.
Download the bulk commission template that has been generated for you. Certain fields will be auto-populated, including “Fields Type,” “External-id,” “Name,” and “Currency.” Please do not alter these fields.
Fill in the effective date of the commission as well as its value.
Save the file.
Then upload the .csv file to the OmniPlatform and click Next.
A confirmation screen will then open. Click Submit verified compensation.
Finally, click Submit when the confirmation pop-up appears.
You’ll get a notification that the bonuses have been submitted successfully.
Our team will then review and process the request.
Please note: It's not currently possible to submit allowances in bulk. Please do this via the one-off variable pay process for allowances.
Troubleshooting
I can’t upload the .csv file - it’s greyed out.
Please ensure the file extension is .csv.
How to convert a file to a .csv:
Some programmes will save your file as an .xlsx (Microsoft Excel) file or other file types. If you can't see .csv at the end of your file's name, go to File > Export to > .CSV. This means your device will save another copy of your file in the correct format (.csv) and you can try uploading it again.
If you get notified that only some of your bonuses were uploaded, you’ll get a spreadsheet with statuses for all of your submissions. Delete the rows that were processed without errors, and leave only those with errors. Correct the errors and resubmit.
Error reasons:
Row has nonexistent company employee.
There’s an error in the External-Id field. Download the template again.
Row has a compensation type that does not match with requested operation.
There’s an error in the Type column. The only valid values are bonus and commission.
Row has invalid effective date.
The date format has to be YYYY-MM-DD.
Row has missing field.; Row has compensation type that does not match with requested operation.; Row has invalid effective date.; Row has nonexistent currency; Row has non-numeric amount value.; Row has nonexistent company employee.
If you get all error messages, the delimiter in the .csv file isn’t a comma (,). This was caused by regional settings on your device. Reach out to your IT team.
If you’re still having issues, live chat the Support team or email the .csv file to help@omnipresent.com, and we’ll be happy to assist you.