A credit note is a document issued by Omnipresent in situations such as invoicing errors or to reimburse the client for the initial invoices (deposit and salary prepayment) after the offboarding of an employee.
In simple terms, a credit note is a document that indicates that Omnipresent owes the client money.
Credit notes can be used in two ways:
They can be applied to an open invoice of the same currency.
They can be refunded, so long as all invoices on the account are paid.
Deposit Refunds
Please note: This process applies to deposits and salary pre-payments for employees who have left a company (Leavers).
Credit notes for leavers are issued automatically, 1 calendar day from the last working day of the employee.
If you have unpaid invoices, we will ask you which invoice to offset the credit note against. If we do not receive a response, we will apply the offset at our discretion.
If you do not have unpaid invoices and are due a refund, we will contact you via email to confirm account details to facilitate the refund of your deposit. After 4 weeks, the deposit will be automatically returned to the bank account details on your Omnipresent account.
Refunds are normally processed within 30 calendar days from the last working day of the employee. Please ensure that your bank account details are correct, otherwise, this will lead to delays in your refund.
Where is my refund?
Please allow 5 working days from when your refund is processed before following up.
Refunds are (usually) processed on Thursdays. If you have not received your refund 5 days after the Thursday when your refund was processed, please live chat us and we'd be happy to help.
If bank details are not correct or there is an issue with your bank, it can take up to 20 days to confirm a bounced payment. During this time, we might not be able to confirm the refund status.
If you have any questions or issues please live chat the Support team or email us at help@omnipresent.com.