Response: If you don’t have an HRIS, you can manually provide an export of your employees’ time-off records in a CSV or Excel format. Please ensure the file includes employee names, start dates, and all taken leave with corresponding dates. Reach out to us with a test file so we can confirm the format. Once confirmed, you will be able to upload the file each month directly in the Omnipresent platform at your convenience.

Response: You can connect your HRIS by logging into the Omnipresent platform, navigating to the Integration tab, and following the authentication steps. If you encounter issues, our support team is happy to guide you through the process.

Response: We support a range of HRIS providers. If your system isn’t listed in our Integration tab, please reach out to our support team to check for compatibility and other alternatives like monthly CSV upload.

Response: Authentication is instant. We will receive the first batch of data within 24 hours, and after that, we pull any new or updated approved time-off records every 24 hours.

Response: By default, once linked, your time-off data will sync only from that date forward. If you'd like to retrieve historical time-off records, let us know, and we can adjust the start date accordingly. Our system will merge duplicate records, create a cohesive data set, and rely on your HRIS as the source of truth moving forward.

Response: First, try refreshing the page and reattempting the sync. If the issue persists, check your HRIS credentials and ensure API access is enabled. Contact our support team if further troubleshooting is needed.

Response: You need to be a Super Admin on the Omnipresent platform and an Admin of your HRIS system to grant authentication. If you don’t have the required permissions, you can forward the magic link from Omniplatform to your colleague or IT team who manages HRIS integrations.

Response: Yes! Once your HRIS is connected, you can view all synced time-off records in the Omnipresent platform under the Time-Off section. Allow 24 hours after the initial sync, and any changes made in your HRIS will be reflected in Omniplatform within 24 hours.

Response: If your HRIS contains outdated or incorrect data, it’s important to update it before syncing to avoid compliance issues. Any incorrect records should be corrected in your HRIS and re-synced to Omnipresent.

Response: No, once your HRIS is connected, all future time-off data will sync automatically, keeping records up to date in real time.

Response: If you have any issues or questions, our support team is available to assist. Reach out via chat or to help@omnipresent.com for further help.